Shipping & Return Policy

Store Name: BIENMART
Email: bienmartofficial@gmail.com

Shipping Policy

At BIENMART, we aim to deliver your orders safely and on time.

• Orders are processed within 1–2 business days after confirmation.

• Estimated delivery time is within 7 business days from the date of dispatch.

• Delivery times may vary depending on your location, courier service, weather, or other unforeseen circumstances.

• Once your order is shipped, you will receive tracking details when available.

• Please make sure your delivery address and contact details are correct before placing your order.

Return Policy

We offer a 5-day return policy from the date of delivery.

To be eligible for a return:

• The return request must be made within 5 days of receiving the order.

• The product must be unused and in its original condition.

• The product should be returned with its original packaging, tags, and accessories, if applicable.

• Products that are damaged due to customer misuse may not be eligible for return.

• Certain products may not be eligible for return due to their nature.

Once we receive and inspect the returned product, we will process the eligible return according to our return policy.

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at bienmartofficial@gmail.com with your order details and photos/videos of the product.

We will review the issue and provide the appropriate solution.

Contact Us

For shipping, return, or order-related questions, please contact:

BIENMART
📧 bienmartofficial@gmail.com